Terms of service

Terms of Service

Last Updated: 1 January 2026

Welcome to BuzzKrate. These Terms of Service ("Terms") govern your access to and use of the BuzzKrate website, buzzkrate.in, and your purchase of products from us.

By accessing our Website or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these Terms, please do not use our Website.

1. About BuzzKrate

Business Name: BuzzKrate
Website: buzzkrate.in
Email: buzzkrate.in@gmail.com
Business Location: Mahadevpura, Bangalore, Karnataka, India

Throughout these Terms, "BuzzKrate", "we", "us", and "our" refer to BuzzKrate.

"You" and "your" refer to any person accessing our Website or purchasing products from us.

2. Account Terms

You may be able to create an account on our Website to make shopping easier and access certain features.

When creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account information updated.

  • Keep your login credentials confidential.

  • Not share your account credentials with unauthorized individuals.

  • Notify us if you believe your account has been accessed without authorization.

  • Take responsibility for activity conducted through your account.

You must be at least the age required under applicable Indian law to enter into a binding contract, or use the Website with the involvement and consent of a parent or legal guardian where permitted by law.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraud, abuse, misuse of the Website, violation of these Terms, or other unlawful activity.

3. Website Use

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You must not use the Website in a way that:

  • Violates any applicable law or regulation.

  • Infringes the rights of another person or business.

  • Attempts to gain unauthorized access to our systems.

  • Interferes with the operation or security of the Website.

  • Introduces malicious software, viruses, or harmful code.

  • Uses automated systems to scrape, copy, or collect Website content without our permission.

  • Attempts to commit fraud or manipulate orders, promotions, reviews, or other Website features.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, specifications, images, dimensions, colors, and other information displayed on our Website are accurate and up to date.

However, minor differences may occur between product images displayed on a screen and the actual product, including differences in color caused by your device or display settings.

Product availability may change without notice.

We reserve the right to:

  • Correct errors or inaccuracies.

  • Update product information.

  • Change product specifications where appropriate.

  • Limit quantities available for purchase.

  • Discontinue products.

  • Remove products from the Website.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

5. Pricing and Payment

All product prices displayed on our Website are stated in Indian Rupees (₹) unless otherwise specified.

We make reasonable efforts to ensure that prices are accurate. However, errors in pricing or product information may occasionally occur.

If we discover a significant pricing error after you place an order, we may contact you before fulfilling the order and provide you with the option to confirm the order at the corrected price or cancel the order.

Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

Payment

Payment must be completed using one of the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment service providers. We do not generally store complete payment card details or banking credentials on our own servers.

6. Promotions, Discounts, and Coupons

From time to time, BuzzKrate may offer promotional discounts, coupon codes, or other special offers.

Unless otherwise stated:

  • Promotional offers cannot be combined with other offers.

  • Each coupon may have specific eligibility requirements.

  • Coupons may have expiration dates or usage limits.

  • Promotional offers may be withdrawn or modified where permitted by law.

  • A coupon cannot be exchanged for cash.

  • We reserve the right to cancel transactions involving suspected coupon abuse or fraudulent activity.

Specific terms applicable to a promotion will be communicated with that promotion.

7. Order Placement and Acceptance

Placing an order through our Website constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted for fulfilment.

We reserve the right to accept or decline an order for legitimate reasons, including:

  • Product availability

  • Pricing or product information errors

  • Payment issues

  • Suspected fraud or unauthorized activity

  • Incorrect customer information

  • Delivery restrictions

  • Technical errors

  • Violation of these Terms

If we cancel an order after payment has been received, we will process the applicable refund to the original payment method or through another appropriate method.

8. Shipping and Delivery

BuzzKrate currently offers domestic shipping within India only.

Orders are generally processed and dispatched on the next business day.

Estimated delivery after dispatch is approximately:

[X-X BUSINESS DAYS]

Delivery times are estimates and may vary depending on the destination, courier availability, weather, public holidays, remote locations, transportation conditions, and other circumstances beyond our reasonable control.

Shipping charges, if applicable, will be displayed during checkout.

For complete information about our shipping practices, please refer to our Shipping Policy.

9. Returns, Refunds, and Exchanges

We want customers to have a positive shopping experience.

Eligible products may be returned, refunded, or exchanged in accordance with our Return & Refund Policy.

Our Return & Refund Policy explains:

  • Return eligibility

  • Return timeframe

  • Refund processing

  • Exchange options

  • Damaged or defective product handling

  • Non-returnable products

  • Return shipping costs

Nothing in our Return & Refund Policy or these Terms is intended to limit rights or remedies available to consumers under applicable Indian law.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at buzzkrate.in@gmail.com within the timeframe specified in our Return & Refund Policy.

We may request photographs, videos, order details, packaging information, or other reasonable evidence to help us investigate the issue.

Where an issue is confirmed to be our responsibility, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

11. Intellectual Property

All content available on buzzkrate.in, including but not limited to:

  • Logos

  • Brand names

  • Website designs

  • Graphics

  • Images

  • Product descriptions

  • Text

  • Videos

  • Illustrations

  • Layouts

  • Icons

  • Software

is owned by BuzzKrate or used with appropriate permission or authorization, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our Website content without our prior written permission.

12. Customer Reviews and User Content

If you submit reviews, photographs, comments, feedback, or other content to BuzzKrate, you agree that:

  • You have the right to submit the content.

  • The content is not unlawful, fraudulent, misleading, defamatory, or abusive.

  • The content does not infringe another person's intellectual property or privacy rights.

  • The content does not contain malicious software or harmful material.

By submitting content, you grant BuzzKrate a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business purposes, including displaying customer reviews on our Website and marketing channels, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

13. Prohibited Uses

You may not use our Website or services to:

  1. Violate any applicable law or regulation.

  2. Commit or facilitate fraud.

  3. Attempt unauthorized access to our Website, servers, accounts, or systems.

  4. Introduce viruses, malware, or other harmful code.

  5. Interfere with Website security or functionality.

  6. Collect or harvest personal information without authorization.

  7. Scrape or reproduce Website content without permission.

  8. Impersonate another person or entity.

  9. Submit false or misleading information.

  10. Manipulate reviews, ratings, promotions, coupons, or orders.

  11. Use our Website for any unlawful, abusive, or fraudulent purpose.

  12. Resell products commercially without our prior authorization where such authorization is required.

  13. Attempt to exploit technical vulnerabilities or Website errors.

We may restrict or terminate access to our Website where we reasonably believe these Terms have been violated.

14. Third-Party Services and Links

Our Website may use or integrate with third-party services, including payment providers, shipping companies, analytics services, advertising platforms, and other technology providers.

We may also provide links to third-party websites.

Third-party services operate according to their own terms and privacy policies. BuzzKrate is not responsible for the independent policies, content, availability, or practices of third-party websites or services.

15. Website Availability and Accuracy

We aim to keep buzzkrate.in available and functioning properly, but we do not guarantee that:

  • The Website will always be available.

  • The Website will operate without interruptions.

  • All Website content will always be error-free.

  • All products will always be available.

  • The Website will be free from technical vulnerabilities.

We may temporarily suspend or modify the Website for maintenance, security, updates, technical issues, or other operational reasons.

16. Limitation of Liability

To the maximum extent permitted by applicable law, BuzzKrate will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or purchase of products.

This may include losses arising from:

  • Temporary Website unavailability

  • Third-party service interruptions

  • Courier delays outside our reasonable control

  • Incorrect information provided by the customer

  • Unauthorized access resulting from circumstances beyond our reasonable control

  • Events beyond our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.

Nothing in these Terms is intended to exclude or restrict statutory consumer rights or remedies available under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of the Website, violation of these Terms, or infringement of the rights of BuzzKrate or another party.

This provision does not apply to the extent that the relevant loss results from BuzzKrate's own unlawful conduct or liability that cannot legally be excluded.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer protection rights and applicable jurisdictional rules, disputes arising from these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in Bangalore, Karnataka, India.

Nothing in this section prevents a consumer from exercising any mandatory rights available under applicable Indian consumer protection laws.

19. Consumer Protection

BuzzKrate is committed to complying with applicable Indian consumer protection and e-commerce laws.

Nothing in these Terms is intended to:

  • Remove statutory consumer rights;

  • Restrict a consumer's legal remedies;

  • Misrepresent a consumer's rights; or

  • Exclude protections that cannot legally be excluded.

Where applicable law provides a right or remedy that conflicts with these Terms, the applicable law will prevail.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, products, services, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the Website after the updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. Contact Us

If you have questions about these Terms, an order, or any of our policies, please contact us:

BuzzKrate
Email: buzzkrate.in@gmail.com
Business Location: 6, Pravin Parkridge, Mahdevpura, Bangalore, 560048
Website: buzzkrate.in

For order-related questions, please include your order number so that our team can assist you more efficiently.

Thank you for shopping with BuzzKrate.