Privacy policy

Privacy Policy

Last Updated: 1 January 2026

At BuzzKrate, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how BuzzKrate ("we", "us", "our") collects, uses, stores, and protects your information when you visit or make a purchase from buzzkrate.in (the "Website").

By using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or provide us with your personal information.

1. About Us

Business Name: BuzzKrate
Website: buzzkrate.in
Business Email: buzzkrate.in@gmail.com
Business Location: Mahadevpura, Bangalore, Karnataka, India

For privacy-related questions, requests, or complaints, you can contact us using the details provided in the Contact Us section of this Privacy Policy.

2. Information We Collect

We may collect personal and non-personal information when you browse our Website, create an account, place an order, contact us, or otherwise interact with our services.

2.1 Information You Provide Directly

Depending on how you use our Website, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • City, state, PIN code, and country

  • Order and purchase details

  • Information provided when contacting customer support

  • Product reviews, feedback, or other content you voluntarily submit

  • Information provided when participating in surveys, contests, promotions, or other activities

  • Account login information, where applicable

Please do not provide sensitive personal information through product reviews, contact forms, or other areas of the Website unless it is necessary for the relevant purpose.

2.2 Payment Information

When you make a purchase, payment information may be processed directly by our third-party payment service providers.

Depending on the payment method used, these providers may process information such as payment card details, UPI information, bank/payment account information, or other transaction-related information.

We generally do not store complete payment card numbers, CVV numbers, or banking credentials on our own servers. Payment information is handled by the applicable payment gateway or payment service provider in accordance with its own privacy and security practices.

2.3 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location derived from IP address

  • Pages viewed

  • Products viewed

  • Referring website or source

  • Date and time of visits

  • Website interaction and navigation information

  • Cart and checkout activity

  • Diagnostic and performance information

This information helps us understand how visitors use our Website and improve its functionality, security, and performance.

3. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

3.1 Processing and Delivering Orders

We use your information to:

  • Process and confirm orders

  • Process payments through payment service providers

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Provide invoices and transaction records

  • Process returns, refunds, exchanges, or cancellations

  • Provide customer support relating to your order

3.2 Customer Support

We may use your contact information to respond to questions, complaints, requests, and other communications.

3.3 Improving Our Website

We may analyze Website usage and customer behavior to:

  • Improve our Website design and functionality

  • Improve product selection and presentation

  • Identify technical problems

  • Understand customer preferences

  • Improve our services and shopping experience

  • Develop new features and services

3.4 Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may use your email address or mobile number to send:

  • New product announcements

  • Special offers

  • Discounts and promotional campaigns

  • Product recommendations

  • Other marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the relevant communication or by contacting us.

Transactional communications, such as order confirmations, payment notifications, shipping updates, and important service messages, may still be sent where necessary to complete or manage your transaction.

3.5 Fraud Prevention and Security

We may use information to:

  • Detect and prevent fraudulent transactions

  • Protect our Website and customers

  • Investigate suspicious activity

  • Prevent abuse, unauthorized access, and other security incidents

3.6 Legal and Regulatory Compliance

We may process and retain information where necessary to comply with applicable laws, regulations, court orders, governmental requirements, tax obligations, accounting requirements, consumer protection obligations, or other lawful requests.

India's e-commerce framework includes the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which establish obligations for e-commerce businesses and consumer grievance handling.

4. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, scripts, and similar technologies.

A cookie is a small data file stored on your device that helps a website remember information about your visit.

We may use cookies for purposes such as:

Essential Cookies

These cookies help the Website function properly, including:

  • Maintaining shopping carts

  • Processing checkout

  • Maintaining login sessions

  • Remembering necessary preferences

  • Preventing fraudulent activity

  • Maintaining Website security

Analytics Cookies

These help us understand how visitors interact with our Website, including which pages are visited and how users navigate the Website.

Marketing Cookies

Where applicable, marketing technologies may help us understand the effectiveness of advertising campaigns or display relevant advertisements.

Preference Cookies

These may remember choices such as language, region, or other Website preferences.

You may be able to control or disable certain cookies through your browser settings or available cookie-management tools. However, disabling essential cookies may prevent some parts of the Website from functioning correctly.

5. Third-Party Services

We use certain third-party service providers to operate and improve our business.

These may include:

  • Shopify and related Shopify services

  • Payment gateways and payment processors

  • Shipping and logistics providers

  • Analytics providers

  • Marketing and advertising platforms

  • Email and communication providers

  • Customer support tools

  • Fraud prevention and security services

  • Website hosting and technical service providers

These third parties may process personal information on our behalf or independently in accordance with their own privacy policies and contractual obligations.

Examples may include payment providers such as Razorpay, Cashfree, PayU, Stripe, shipping providers such as Shiprocket, Delhivery, Blue Dart, analytics providers such as Google Analytics, and advertising platforms such as Meta or Google Ads, depending on the services actually installed and used by BuzzKrate.

Only include third-party providers that your store actually uses.

We do not sell your personal information as a standalone product.

We may disclose information to third parties where reasonably necessary to provide our services, process transactions, deliver orders, operate our Website, protect our business and customers, comply with law, or otherwise fulfil the purposes described in this Privacy Policy.

6. Shopify

Our online store is hosted and operated using Shopify or Shopify-related infrastructure.

Shopify and its service providers may process certain information relating to your use of our Website, shopping cart, checkout, transactions, and other Website functionality.

Information processed through Shopify may be subject to Shopify's own privacy practices in addition to this Privacy Policy.

You can review Shopify's privacy information on Shopify's official website.

7. Data Sharing and Disclosure

We may share personal information with appropriate third parties when reasonably necessary for the purposes described in this Privacy Policy.

These may include:

Service Providers

Companies that help us operate our business, including:

  • Payment processors

  • Shipping and logistics companies

  • IT and hosting providers

  • Analytics providers

  • Marketing providers

  • Customer support providers

  • Fraud prevention and security providers

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to:

  • Court orders

  • Government requests

  • Legal proceedings

  • Regulatory requirements

  • Fraud investigations

  • Law enforcement requests

Business Transfers

If BuzzKrate is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Managing returns and refunds

  • Maintaining transaction and accounting records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal and regulatory obligations

  • Protecting our legitimate business interests

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal or regulatory requirements.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls

  • Secure authentication

  • Encryption or secure transmission where appropriate

  • Restricted access to personal information

  • Monitoring and security measures

  • Secure payment processing through authorized payment providers

  • Regular review of security practices

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on applicable law and the circumstances of your request, you may have rights regarding your personal information.

These may include the ability to:

  • Request information about personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Withdraw consent where processing is based on consent

  • Opt out of certain promotional communications

  • Request information about how your personal data is processed

  • Raise a complaint regarding our handling of your personal information

Where applicable law provides additional rights, we will handle requests in accordance with those requirements.

India's Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data and provides rights and obligations relating to personal data processing. The Act's provisions are being brought into force in stages under government notification.

Marketing Preferences

You can opt out of promotional emails by clicking the unsubscribe link in the relevant email.

You may also contact us at buzzkrate.in@gmail.com to request removal from promotional communications.

Please note that opting out of marketing communications does not necessarily prevent us from sending essential transactional or service-related communications.

11. Children's Privacy

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at buzzkrate.in@gmail.com so that we can review and take appropriate action.

12. International Data Transfers

Some of our service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or organizational safeguards.

13. Third-Party Links

Our Website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our Website

  • Changes in technology

  • Changes to our service providers

  • Changes in applicable laws or regulations

  • Changes to our privacy practices

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

If significant changes are made, we may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically.

15. Grievance Redressal and Complaints

If you have a concern, complaint, or question regarding our handling of your personal information, please contact us first so that we can attempt to resolve the matter.

Grievance/Privacy Contact:
Business Name: BuzzKrate
Email: buzzkrate.in@gmail.com
Location: Mahadevpura, Bangalore, Karnataka, India

Grievance Officer: [Name of Grievance Officer]
Email: buzzkrate.in@gmail.com
Phone: 70079023926
Address: 6, Pravin Parkridge, Mahdevpura, Bangalore, 560048

We will review and respond to privacy-related complaints and requests within the time period required under applicable law.

16. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

BuzzKrate
Website: buzzkrate.in
Email: buzzkrate.in@gmail.com
Location: Mahadevpura, Bangalore, Karnataka, India
Phone: 7007903926
Business Address: 6, Pravin Parkridge, Mahdevpura, Bangalore, 560048

For privacy requests, please include sufficient information for us to understand and verify your request.

17. Consent

By using our Website, you acknowledge that you have read this Privacy Policy and understand how we may collect, use, disclose, and protect your personal information as described above.

Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate mechanism.

You may withdraw consent where applicable, subject to legal, contractual, or operational requirements that may require us to continue certain processing.

Last Updated: 1 January 2026