Refund policy

Return & Refund Policy

Last Updated: January 2026

At BuzzKrate, we want you to be happy with your purchase. If something isn’t right, we’re here to help. This Return & Refund Policy explains when you can return a product, request a refund or exchange, and what to expect during the process.

1. Return Eligibility

You may request a return within 3 days of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, accessories, tags, manuals, and other included items, where applicable.

  • The product has not been damaged, altered, washed, assembled, or misused by the customer.

  • You provide valid proof of purchase or your order number.

  • The return request is submitted within the applicable return period.

Certain products may have additional return requirements, which will be mentioned on the relevant product page.

We reserve the right to refuse a return if the product does not meet the eligibility requirements described above.

2. Return Timeframe

Return requests must be submitted within 3 days from the date you receive your order.

To start a return, contact us at:

Email: return.buzzkrate@gmail.com

Please include your order number, the product you wish to return, the reason for the return, and photographs or videos where relevant.

Once your request is reviewed, we will provide you with the next steps for returning the product.

3. How the Return Process Works

The return process generally follows these steps:

Step 1 — Contact Us
Email us at return.buzzkrate@gmail.com with your order details and return reason.

Step 2 — Return Approval
Our team will review your request and confirm whether the product is eligible for return.

Step 3 — Ship/Hand Over the Product
Once approved, we will provide the applicable return instructions.

Step 4 — Product Inspection
After receiving the returned product, we may inspect it to confirm that it meets the eligibility requirements.

Step 5 — Refund or Exchange
Once the return is approved after inspection, we will process your refund or exchange as applicable.

Please do not send a product back without first contacting us. Returns sent without prior approval may not be accepted.

4. Refunds

If your return is approved, we will initiate the refund after the returned product has been received and inspected.

Refunds will generally be processed within [REFUND PROCESSING TIME] after the return has been approved.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or financial institution.

Where applicable, refunds will normally be made to the original payment method used for the purchase.

Shipping Charges

[CHOOSE ONE AND DELETE THE OTHER]

Option A — Customer-friendly:
Original shipping charges, if separately charged, will be refunded where the return is due to a defective, damaged, incorrect, or materially different product. For returns made for other reasons, original shipping charges may not be refundable.

Option B — Simpler:
Original shipping charges are non-refundable unless the return is due to a damaged, defective, incorrect, or materially different product.

5. Exchanges

Where available, customers may request an exchange for an eligible product within 3 days of delivery.

Exchanges are subject to:

  • Product availability
  • The product meeting our return conditions
  • Completion of our return inspection process

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Exchange shipping: [FREE / CUSTOMER PAYS / DEPENDS ON REASON FOR EXCHANGE]

6. Damaged, Defective, or Incorrect Products

We want to make sure you receive your order in proper condition.

If you receive a product that is:

  • Damaged during delivery
  • Defective or not functioning as described
  • Incorrect or different from what you ordered
  • Missing essential parts or accessories

please contact us at return.buzzkrate@gmail.com within 3 days of delivery.

For damaged or defective products, please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable
  • A short video demonstrating the defect, where useful

We may request additional information to help us assess the issue.

If the issue is confirmed to be our responsibility, we may, at our discretion and subject to applicable law, provide a replacement, exchange, repair, refund, or another appropriate resolution.

For products damaged during shipping, please retain the original packaging until the issue has been resolved.

7. Products That Cannot Be Returned

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or applicable law.

Non-returnable products may include:

  • Products explicitly marked "Non-Returnable" on the product page
  • Personalized or customized products
  • Products that have been used, damaged, altered, or misused after delivery
  • Products returned without their required accessories or original packaging, where applicable
  • Products damaged because of improper installation, handling, storage, or use
  • Products that cannot be resold for hygiene or safety reasons
  • Gift cards or digital products, where applicable
  • Any other products specifically excluded from returns on their product page

This section does not limit any rights or remedies available to customers under applicable consumer protection laws.

8. Return Shipping Costs

If the Product Is Defective, Damaged, or Incorrect

If we determine that the product was damaged, defective, incorrect, or materially different from what was ordered, [BUZZKRATE WILL COVER THE RETURN SHIPPING COST / WE WILL PROVIDE A PREPAID RETURN LABEL / OTHER ARRANGEMENT], subject to the applicable return process.

If You Change Your Mind

For returns requested due to reasons such as ordering the wrong product, changing your mind, or no longer wanting the product, the return shipping cost will be [PAID BY THE CUSTOMER / DEDUCTED FROM THE REFUND / FREE].

We will communicate any applicable return shipping charges before the return is completed.

9. Products Purchased During Sales or Promotions

Products purchased during promotional campaigns, clearance sales, or special offers may be subject to specific return or exchange conditions.

Any special conditions will be clearly communicated on the relevant product page or during the applicable promotion.

Unless specifically stated otherwise, discounted products remain subject to applicable consumer rights and our standard return conditions.

10. Failed or Undelivered Orders

If an order is returned to us because of an incorrect or incomplete address, repeated delivery attempts failing, refusal to accept the package, or other circumstances attributable to the customer, please contact us at return.buzzkrate@gmail.com.

Depending on the circumstances, we may:

  • Arrange another delivery attempt;
  • Offer a refund after deducting applicable shipping or return-to-origin charges; or
  • Provide another appropriate resolution.

Any applicable deductions will be communicated to you before processing the refund.

11. Refunds for Cancelled Orders

If you cancel an eligible order before it has been shipped, we will process the applicable refund according to our cancellation terms.

If the order has already been shipped, cancellation may no longer be possible and you may need to follow the return process after delivery.

12. Return Inspection

Returned products may be inspected after we receive them.

If the returned product does not meet the eligibility requirements, we may reject the return or provide an alternative resolution where appropriate.

If a return is rejected, we will communicate the reason to you.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to take away or restrict any rights or remedies available to consumers under applicable Indian law.

Where applicable, customers may have rights under consumer protection laws, including rights relating to defective products, deficient services, unfair trade practices, and products that do not conform to their description or advertised characteristics.

Where applicable law provides a remedy that differs from this policy, the applicable law will prevail.

14. How to Contact Us

For return, refund, exchange, or product-related issues, please contact:

BuzzKrate
Email: buzzkrate.in@gmail.com
Phone: 7007903926
Business Address: 6, Pravin Prakridge, Mahadevpura, Bangalore. 560048
Website: buzzkrate.in

When contacting us, please include your order number and a brief description of the issue so that our team can assist you as quickly as possible.

15. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date.

Thank you for shopping with BuzzKrate. We’re committed to making your shopping experience simple, transparent, and reliable.