Shipping policy

Shipping Policy

Last Updated: January 2026

At BuzzKrate, we want your shopping experience to be simple and reliable from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders across India.

1. Domestic Shipping Only

BuzzKrate currently offers shipping within India only.

We do not currently ship internationally. Orders can be delivered to eligible residential and commercial addresses across India, subject to courier service availability in the destination area.

2. Order Processing & Dispatch

We aim to process orders as quickly as possible.

Orders placed before 10:00 PM IST will generally be processed and dispatched on the next business day.

Order processing includes payment verification, product preparation, quality checks, packaging, and handover to our shipping partner.

Orders placed on weekends or public holidays will generally be processed on the next available business day.

During major sales, promotional periods, or unusually high order volumes, processing may occasionally take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframe

After your order has been dispatched, the estimated delivery time is:

5-6 BUSINESS DAYS

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, remote delivery areas, and other circumstances beyond our reasonable control.

The delivery timeframe provided is an estimate and does not constitute a guaranteed delivery date unless specifically stated otherwise.

4. Shipping Costs

We offer domestic shipping across India.

Standard Shipping: Free

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

You may receive the tracking details by email, SMS, WhatsApp, or through your BuzzKrate order details.

Tracking information may take 24 Hours to become active after the package has been handed over to the courier.

If your tracking information has not updated for an extended period, please contact us at buzzkrate.in@gmail.com with your order number.

6. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order.

Please ensure that the shipping information provided during checkout is complete and accurate, including:

  • Full delivery address

  • PIN code

  • Valid mobile number

  • Any relevant apartment, building, or delivery instructions

If delivery fails because of an incorrect address, unreachable phone number, refusal to accept the package, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Additional shipping or re-delivery charges may apply in such cases.

7. Incorrect or Incomplete Address

Please carefully check your shipping address before placing your order.

If you notice an error after placing your order, contact us as soon as possible at buzzkrate.in@gmail.com with your order number.

We will try to correct the address before dispatch, but we cannot guarantee that changes can be made once the order has been processed or shipped.

BuzzKrate may not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

8. Delayed Shipments

We work with our courier partners to deliver orders within the estimated timeframe. However, occasional delays may occur due to circumstances such as:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Courier operational issues

  • Remote delivery locations

  • Incorrect address information

  • Other unforeseen circumstances

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at buzzkrate.in@gmail.com with your order number. We will work with the relevant courier partner to investigate the shipment.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with family members, neighbors, building security, reception, or other persons who may have accepted the package on your behalf.

If you still cannot locate the package, contact us at buzzkrate.in@gmail.com as soon as possible.

If a shipment is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution in accordance with our policies and applicable law.

10. Damaged Packages

If your package appears damaged when delivered, please take photographs or videos of the outer packaging, shipping label, and product before discarding any packaging materials.

If the product itself is damaged or defective, contact us at return.buzzkrate@gmail.com within 3 days of delivery.

For further information regarding damaged or defective products, please refer to our Return & Refund Policy.

11. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us at buzzkrate.in@gmail.com within 3 Days of delivery.

Please provide your order number along with photographs of the package and products received.

We will review the issue and, where the error is confirmed to be on our side, provide an appropriate resolution.

12. Multiple Items in One Order

Depending on product availability, packaging requirements, or logistics, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because we split an order into multiple shipments.

13. Order Changes or Cancellation

If you need to change or cancel your order, please contact us as soon as possible at:

buzzkrate.in@gmail.com

We will try to accommodate your request if the order has not yet been processed or dispatched.

Because we generally dispatch orders on the next business day, cancellation or address changes may not be possible once the order has been dispatched.

Once an order has been shipped, you may need to receive the order and follow our Return & Refund Policy, where applicable.

14. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us:

BuzzKrate
Email: buzzkrate.in@gmail.com
Phone: 7007903926
Business Address: 6, Pravin Parkridge, Mahdevpura, Bangalore, 560048
Website: buzzkrate.in

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Quick Shipping Summary

Shipping: Domestic shipping within India only
Order Dispatch: Next business day
Standard Delivery: 5-6 BUSINESS DAYS
Shipping Cost: Free
International Shipping: Not currently available

Thank you for choosing BuzzKrate. We appreciate your trust and are committed to getting your orders packed and dispatched promptly.